Leipzig Area, Germany
Team Manager Track for HP PPS Computing at Sitel Deutschland
Information Technology and Services
Education
Berufsbildende Schule I Dessau 1997 — 2000
Office Clerk
Walter-Gropius-Gymnasium 1991 — 1997
Abitur, Abitur
Experience
SITEL Germany January 2015 - Present
Hewlett Packard / SITEL Germany November 2004 - December 2014
Sitel Deutschland (HP) August 2003 - October 2004
Brüning Maschinen- und Anlagenbau GmbH March 2000 - July 2003
Skills
Customer Support, Interpersonal..., Teamwork, Cross-functional Team..., Microsoft Office, OS X, Technical Documentation, Storage, Mac OS, Team Building, Technical Support, Cloud Computing, Requirements Analysis, Sla, Hardware, Team Leadership, Loyal, Structured Documentation, Customer Satisfaction, Data Analysis, Technical Writing, Incident Management, PowerPoint, Program Management, Customer Oriented, Operating Systems, Mentoring, International..., Product Lifecycle..., Partner Management, Technical Training, Computer Hardware, Virtual Teams, Social Media, Call Centers, Troubleshooting, Team Management, Mac OS X, Training Delivery, Outsourcing, Ubuntu, Integration, IT Service Management, SharePoint, Printers, Service Delivery, Customer Experience, iOS, Training, HP