Stuttgart Area, Germany
Owner, optiserv
Management Consulting
Experience
opti-serv September 2011 - Present
Deutsche Telekom AG, Geschäftskundenbereich, Direktvertrieb und Beratung August 1982 - June 1993
Skills
Management Consulting, Customer Experience, Customer Support, CRM Integration, Voice Portal, Dashboard, Interim Management, Call Centers, Call Center Development, Survey Research, Quality Of Care, Software Quality Control, Direct Sales, Survey Design, VoIP, Consulting, Process Control, Avaya AES, Software Quality..., Call Center, Project Management, call center..., Contact Centers, Quality Management, Avaya Aura, Automotive Aftermarket, Customer Lifecycle..., Sales Operations, Customer Satisfaction, Interim Management..., Telecommunication..., IVR, Control Systems Design, Customer Service, customer lifetime value, Alcatel, wallboard, Customer Experience..., Aspect ACD, Direct Marketing, Avaya IP Telephony, Direct Mail, Siemens HiPath, Quality Control, Project Coordination, Media Relations, Avaya Communication..., Customer Experience...