Cologne Area, Germany
Analyst Customer Relations at Germanwings GmbH
Airlines/Aviation
Education
Industrie und Handelskammer Gummersbach 1999 — 2000
additional training, Trainer
Deutsche Angestelten Akademie Wuppertal 1998 — 2000
vocational training, Travel Agent
Experience
Germanwings GmbH September 2015 - Present
Germanwings GmbH August 2012 - August 2015
Germanwings GmbH August 2003 - July 2012
TNT Express November 2002 - July 2003
British Airways May 2000 - October 2002
Travel Agency July 1998 - May 2000
Skills
German, German Sign Language, CRM, Pricing, Aviation, Tourism, Language Teaching, Commercial Aviation, Regulations, Computer Software..., CODECO, Team Motivation, Flights, LH Pictures, Airlines, Immigration Policy, English, Amadeus, Standards Compliance, Dutch, Didactic teaching method, Sabre, Global Immigration, LH Guide Res, Navitaire Suite, Airport Management, Internal Communications, Training, Staff Supervision, Unisys Mainframe, Coaching Staff, Immigration Issues, Operations Management, Leadership, DCS, Civil Aviation, Team Leadership, Flight Planning, E-commerce, Team Management, Aircraft, International Liaison, SAP, UK Immigration, Excellent Customer..., Charter, Airports, Management, Ticketing, Revenue Analysis