Berlin, Berlin, Germany
Business Innovation & Development for Customer Care Industry
Outsourcing/Offshoring
Education
Experience
XCSE Abramo GmbH February 2015 - Present
Abramo Customer Care S.p.A. May 2012 - Present
Albacall SHA May 2012 - Present
Azzurra Call June 2011 - May 2012
Exervice August 2010 - April 2012
Abramo Customer Care S.p.A. February 2008 - July 2010
New-Bit January 2005 - June 2010
Sisge Informatica S.p.A. May 2003 - January 2008
Datel S.p.A. October 1998 - April 2003
Skills
Social Media, Sales Management, Pre-sales, Product Development, Team leadership, Management, Telecommunications, VoIP, Business Strategy, Team Leadership, Gestione team, Project management, Call center start-up, IT Strategy, Outsourcing, Business Development, Team Building, New Business Development, Problem Solving, Analisi aziendale, Call Centers, Product Management, Product Innovation, Cisco Technologies, Start-ups, Innovation Management, Change management, Account Management, Telecomunicazioni, Innovation, IT Service Management, Team Management, Strategy, Call Center Development, Customer Service, Project Management, CRM Integration, Business Analysis, Security, Gestione servizi IT, CRM, Call center, Business Intelligence, Change Management, Start-up, Call Center Architecture, Mobile Devices, Consulting, Troubleshooting, IT Management