Leipzig Area, Germany
Country Manager DACH
Retail
Education
Faculty of Tourism- and Hotel-Management 1991 — 1994
Bachelor's degree, Hotel Management
Faculty of Architecture and City Planning 1985 — 1990
Master of Architecture (MArch), Architecture and City Planning
Experience
IVALIS Group March 2015 - Present
--- September 2013 - February 2015
SELLGATE Sales Outsourcing AG April 2011 - August 2013
SELLGATE Germany GmbH April 2011 - August 2013
Sellgate Austria GmbH October 2010 - August 2013
ASV Direktmarketing GmbH / Axel Springer AG April 2005 - April 2011
Transcom 2002 - 2005
Telefònica o2 Germany GmbH & Co. OHG 1998 - 2001
Skills
New Business Development, Call Center, Vendor Management, Business Process..., Coaching, Service Delivery, Mergers, E-commerce, Telecommunications, CRM, Business Development, Customer Experience, Contact Centers, Performance Improvement, VoIP, Media, B2B, Workforce Management, Call Center Development, Customer Satisfaction, Business Analysis, Team Management, Negotiation, Change Management, CEOs, Business Strategy, Project Management, Management, Customer Retention, Management Consulting, Unified Communications, Start-ups, Sales Management, Team Leadership, Performance Management, Executive Management, Telemarketing, Knowledge Management, Team Building, Outsourcing, Operations Management, Avaya, Customer Service, Account Management, Offshoring, IVR, Inbound Marketing, Teamwork, Product Management, BPO