Barcelona Area, Spain
Technical Support Team Leader at SmartFocus
Information Technology and Services
Education
Netmind 2013 — 2013
ITIL Foundation, Communications Technologies/Technicians and Support Services
Netmind 2010 — 2010
CompTIA Network+ Certification, Computer Science
Netmind 2010 — 2010
CompTIA A+ Certification, Computer Science
universite du mirail 1996 — 2001
Licentiate degree, English Language and Literature/Letters
Experience
SmartFocus July 2012 - Present
I Pwn Noobs November 2011 - July 2012
Colt Technology Services April 2010 - October 2010
Citi February 2007 - March 2010
Skills
Help Desk Support, Positive Behavior..., Microsoft Excel, Email Marketing, Email Marketing Software, Customer Support, CRM, Microsoft Word, ITIL Certified, Technical Support, E-commerce, Positive Team Player, Business Owner Planning, Outlook, SaaS, Catalan, Salesforce.com, Windows XP Pro, French, Customer Satisfaction, Customer Service, Call Centers, Computers, Continuous Improvement, Management, ITIL, Positive Psychology, Spanish, IT Service Management, Positive Can-do Attitude, Windows 7, Team Management, Performance Improvement, Team Leadership, High degree of..., Motivated self-starter, English, Leadership