Barcelona Area, Spain
IT ServiceDesk Corporate Manager
Information Technology and Services
Experience
Privalia April 2011 - Present
ACS November 2005 - May 2011
Skills
Problem Management, SharePoint, Microsoft SQL Server, IT Service Management, Management, CRM, IT Operations, Integration, Citrix, Change Management, HP, Service Desk, IT Outsourcing, Active Directory, Process Improvement, Disaster Recovery, Business Process..., VMware ESX, Requirements Analysis, IT Management, Security, Incident Management, BPO, Team Leadership, SQL, Windows Server, Hyper-V, Microsoft Exchange, Information Technology, ITIL Certified, Project Management, ERP, Team Management, Project Portfolio..., Vendor Management, Business Process, Service Delivery, Telecommunications, IT Strategy, Sla, Outsourcing, Data Center, Business Analysis, SAP, VMware, Service Management, System Administration, ITIL, Agile Methodologies, Project Delivery