Barcelona Area, Spain
Multilingual Professional Management Administration, Sales, Hospitaly & Turism
Executive Office
Education
Newcastle College. England 2003 — 2004
ILM LEVEL3 CERTIFICATE IN FIRST LINE MANAGEMENT, Certificate Issued by the Institute of Leadership & Management
Newcastle College. England 2002 — 2003
NCFE Intermediate Certificate for Resort Representative, Hospitality and Turism
Newcastle College England 2001 — 2002
NCFE National Certificate in Call Centre Techniques., Call Centre Technicque, NCFE
Newcastle College. England. 2000 — 2001
ABTA Travel Agents’ Primary Certificate, Turism, Geography Level2/Travel Services Level2
Centro de Estudios CEI. Barcelona 1998 — 1999
Hotel Management Certificate. (360 hrs), Hotel/Motel Administration/Management
Euro Management Group. Barcelona 1998 — 1998
Secretary Administration Course (240 hrs)., Executive Assistant/Executive Secretary
CE San Ferran. Spain 1992 — 1994
Business Administration Studies Diploma., FP II Técnico Especialista Administrativo Comercial
Institut Batxillerat Valldemossa. Barcelona. Spain 1988 — 1992
BUP, (A Levels equivalent)
Experience
Silversea Cruises June 2009 - Present
Building Center Real State, CaixaBank July 2015 - August 2015
Grupo Romeu. Logistics and Shipping Agents June 2012 - September 2012
Costa Crociere November 2011 - April 2012
Hotel Chalet Courcheneige 1850 February 2009 - April 2009
Carnival Cruise Line April 2006 - December 2008
Spanair November 2005 - March 2006
Interpartner Assistance (AXA) July 2005 - February 2006
Convergys August 2003 - May 2005
Convergys January 2002 - August 2003
Skills
Microsoft Word, Cross Selling, Documentations, PowerPoint, Foreign Languages, Microsoft Excel, Multi Tasking, Team Leadership, Multilingual, Leisure Travel, Databases, Geography, Schedules, Multicultural, Hospitality Industry, QuarkXPress, Translation, Guided Tours, Sales, Hospitality Management, Airline Ticketing, Hospitality, Guest Service Management, Telephone Skills, Tour Operators, Credit Cards, Tourism, Online Travel, Spanish, Event Management, Travel Arrangements, Negotiation, Professional Liability, Assertiveness, Cruise Lines, Data Entry, Employee Training, Communication, Customer Service, Problem Solving, Cruises