Palma Area, Spain
Director Brand Experience Europe, Middle East & Africa
Hospitality
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey 1999 — 2002
D., Administración de Empresas Hoteleras
CREATIVE Institute (Instituto Creativo) Graphic Designer PTD 2001 — 2002
Graphic Design, Creative Director
Kansas City Community College. Kansas 1999 — 2001
GED, College
Latin University of Costa Rica
Communication Sciences Public Relations
Marriott University, Costa Rica Marriott Hotel
University of Kansas. Kansas
Human Resources / English as; second language
Experience
Meliá Hotels International April 2014 - Present
Meliá Hotels International July 2010 - April 2014
Meliá Hotels International April 2008 - March 2014
Meliá Hotels International October 2008 - January 2011
Meliá Hotels International October 2006 - October 2008
Meliá Hotels International January 2002 - October 2006
Courtyard By Marriott Costa Rica January 2001 - December 2001
Hyatt Regency Hotel, Kansas City Ks January 2000 - December 2000
Skills
Brand Development, Preinauguración, Hotels, Service Standards, Service Culture for..., Concept Development, Banquets, Customer Satisfaction, Hospitalidad, Lifestyle Brands, Marketing, Hotel Management, Mercadotecnia, New Product Roll Out, Catering, Hospitality, Employee Training, Front Office, Gastronomy, Fine Dining, Opening Hotels, Alimentación y bebidas, Gestión y dirección..., Gerencia de hoteles, Hospitality Industry, Pre-opening, Creative Direction, Hospitality Management, Restaurants, Entertainment, Fashion, Turismo, Mystery Shopping, Online Reputation..., Quality Assurance, Luxury, Brand Standards, Tourism, Hostelería, Resorts, Talent Management, Food & Beverage, Revenue Analysis, Guest Service Management, Complejos turísticos, Lujo, Análisis de ingresos, Guest Experience, VIP Services, Micros