Spain
Senior Incident Manager, Shared Services TechnologyOperations Center chez Colt Technology Services
Information Technology and Services
Education
Groupe Ecole supérieure de Commerce et de Management Pau, IFSAC
Negociateur Commercial, Management
Experience
Colt Technology Services April 2012 - Present
Colt Technology Services June 2010 - June 2012
Colt Technology Services 2009 - 2010
Colt Technology Services February 2008 - 2009
SELLBYTEL Group Spain 2006 - 2008
Skills
Team Leadership, SLA, Senior Stakeholder..., Problem Management, Vendor Management, Management, Gestion d'équipe, Telecommunications, Customer Focus, OLA, Service Management, Customer-focused, Team Management, Operational Excellence, Microsoft Office, Service Delivery, Microsoft Excel, Services de gestion, MPLS, Incident Handling, Managed Services, Shared Service Center, Crisis Management, Crisis Communications, Service Desk Management, customer service expert, IT Operations Management, ITIL, Major Incident..., World Class Customer..., IT Service Management, Remedy Ticketing System, Call Center, Incident Management, Business Analysis, Process Improvement, Escalations Management, Multicultural..., Télécommunications, Third Party Vendor..., Customer Satisfaction, Incident Reporting, People Management, Siebel, Operations Management