Barcelona Area, Spain
Project Manager for Voice Services at Colt Technology Services
Financial Services
Education
Citigroup training centre London 2011 — 2011
Prince 2 Certificate, Project Management, Registered Practitioner
Citigroup training centre London 2007 — 2007
Operations and Technology Project Planning and Control, Information Technology Project Management
Coopers and Lybrand training centre, London 1995 — 1995
Financial Planning Certificate
College of Law, London 1993 — 1995
Postgraduate Diploma in Legal Practice and Diploma in Law, Law
International House, London 1989 — 1989
RSA Certificate in the teaching of English as a foreign language, TEFL
Gent State University, Belgium 1983 — 1987
BA Hons degree in English and German, English and German Language and Literature
Experience
Colt Technology Services January 2015 - Present
Citi January 2011 - April 2014
Citi January 2007 - December 2010
Citi January 2002 - November 2006
Citi September 1999 - December 2001
Citi January 1996 - August 1999
City Financial Partners Ltd June 1995 - December 1995
Various Language schools January 1989 - April 1995
Skills
Project Management, Management, SDLC, Vendor Management Skills, Technical Support, User Acceptance Testing, PMO, Retail Banking, Customer Support, Language Teaching, Risk Management, Vendor Management, Project Planning, Ownership, Software Projects, Production Support, Stakeholder Management, Process Improvement, Project Coordination, Help Desk Support, System Testing, CRM, Avaya, Customer Experience, Credit Cards, Contact Centers, Information Technology, Team Management, Agile Methodologies, Customer Satisfaction, Team Leadership, Persistence, Teamwork, Project Team Management, Banking, Call Center Development, Contact Centre..., Software Project..., Communication, Agile Project Management, Business Analysis, Call Centers, Coaching, Call center start-up, PMP