Madrid Area, Spain
Operations and Claims manager
Education
Universidad de Parma Italy 1998 — 2005
University of Parma Italy, Environmental Sciences, 110/110
Corani and Partners 2000 — 2002
Company Management (Middle Companies and Franchising).
Giovanni Falconi 1991 — 1995
Diploma of Biochemistry technician
Giovanni Falconi 1994 — 1995
Technician in Environmental Safety
Experience
lastminute.com group February 2014 - Present
Rumbo March 2013 - July 2014
Rumbo.es – Madrid August 2013 - January 2014
Yodeyma Perfumes November 2011 - February 2013
Freelance March 2011 - October 2011
Nokia May 2010 - February 2011
Eurostars Hotels June 2009 - February 2010
Pelican Hotel October 2007 - January 2009
Escopazzo Express March 2006 - September 2007
Sofitel Hotel April 2003 - December 2005
Skills
Marketing Strategy, Planning, Social Media, Accountancy, Amadeus, Inglés, Legal, Open Office, Long-term Customer..., Data Analysis, Operations, Customer Relations, Goal Analysis, Claims, Customer Retention, Policy Analysis, Customer Satisfaction, Servicio de atención al..., Solution Focused, Empathy, Administración, Travel Management, Windows, Competitive Analysis, Tesipro, Customer-focused Service, Opera, BMS, Business Analysis, English, Budgets, Administration, CRM, Marketing, Troubleshooting, Public Relations, Siebel 7.x, Hospitality, Sales, Neptuno, Customer Service, Quality Control, Español, Administración y..., Leonardo, Microsoft Office, Presupuestos, Hotels, Customer Support, Management