Madrid Area, Spain
Director de Callcenter / Operaciones
Transportation/Trucking/Railroad
Education
Escuela Superior de Bellas Artes de Segovia 1988 — 1992
Licenciado, Ilustración
Experience
Teleroute December 2011 - March 2014
Objetivo del proyecto: consecución de los objetivos del proyecto (26 personas inside): calidad December 2010 - August 2011
Banco Santander May 2008 - July 2010
Vodafone December 2004 - May 2008
Vodafone 2003 - 2004
Grupo Konecta June 1998 - June 2003
Skills
Executive Coaching, Project Management, Cisco Call Manager, Outsourcing, Manufacturing, Speech Analytics, Negotiation, IRIS, Product Development, Supply Chain Management, Negociación, Help Desk Support, Sales Force, Process Improvement, Cross-functional Team..., Team Leadership, Centro de llamadas, Contract Negotiation, CTI, Executive Reporting, Business Process, ERP, Supply Chain, Business Intelligence, Remedy Ticketing System, Contact Centers, SQL, Operations Management, Gestión de proyectos, Reporting & Analysis, Excel, Subcontratación, CRM, Team leadership, Liderazgo de equipos, Ventas, Cambio organizacional, Gestión de relaciones..., Call center, SAP, Change Management, Avaya, GIS, Call Centers, Google Docs, IVR, Predictive Dialers, Sla, Strategy, NICE