Barcelona, Cataluna, Spain
Senior Manager Customer Service | Customer Experience | Global Service Delivery & Operations Management
Telecommunications
Education
Istituto Tecnico Industriale Ettore Majorana 1986 — 1991
Diploma, Computer Science
Experience
Colt Technology Services January 2012 - January 2015
TeleTech November 2009 - December 2012
Sitel October 2006 - May 2009
SARA LEE June 2005 - July 2006
Schneider Electric February 2002 - April 2005
Siemens January 2001 - January 2002
My Soft January 1995 - January 2001
Queen Computer January 1991 - January 1995
Skills
Operational Excellence, Service Delivery, Call Centers, Project Management, Communication, BPO, Staff Development, Customer Satisfaction, Team Building, Employee Recognition, Decision Making, Employee Engagement, Customer Service, Root Cause Analysis, Foreign Languages, Relationship Building, Outsourcing, Voice of the Customer, Team Management, Team Motivation, Performance Management, People-oriented, Business Analysis, Contact Centers, Business Transformation, Operations Management, Customer Support, Employee Management, Management, Customer Experience, Cost Reduction, Performance Improvement, People Development, Customer Insight, People Management, Strategy, Problem Solving, Strategic Planning, Team Leadership, Continuous Improvement, Leadership, Change Management, Process Improvement, Time Management