Barcelona Area, Spain
Workforce Manager at Computacenter
Outsourcing/Offshoring
Education
Escola d'Informàtica i Oficis Barcelona 2004 — 2005
Website Design & Programming, IT, Programmer
Experience
Computacenter January 2013 - Present
Sitel December 2010 - January 2013
Sitel July 2006 - December 2010
Sitel June 2006 - July 2006
Skills
Process Improvement, Business Process..., Call Center Development, BPO, Inbound Marketing, Vendor Management, ERP, Workforce Management, Workforce Planning, Resource Management, MIS, Microsoft Access, Data Analysis, Operations Management, Technical Support, Outsourcing, CRM, Process Scheduler, Erlang, IVR, Contact Center..., Change Management, Offshoring, Call Centers, Contact Centers, Avaya, BluePumpkin, Microsoft Excel, Customer Experience, Access, Forecasting, Transition Management, Performance Management, Team Management, Process Management, Project Planning, Telemarketing, Sla, Six Sigma, Training, Incident Management, Management, Service Delivery, Workforce Performance, Financial Reporting, IEX Total View, Customer Satisfaction, IEX, Strategy, Ad Hoc Reporting