José Antonio González Florido
Madrid Area, Spain
Global Service Manager at Telefonica Global Solutions
Telecommunications
Education
European Business Administration School 2012 — 2013
Marketing and Sales
ISEE 2012 — 2012
Sales Management
ISEE 2012 — 2012
Innovation and Enterprise Creativity
PMI Institute 2012 — 2012
PMP, Project Management
Q&L 2012 — 2012
Become a Project Manager, Project Management
Eximbus 2010 — 2011
French
SigmaLean 2010 — 2011
Green Belt certified
Technical University of Madrid 2008 — 2010
Master, Telematic Systems Engineering
Technical University of Malaga 1998 — 2005
M.S. Degree, Telecommunication
EUDE
Master of Business Administration (M.B.A.), Marketing and Sales
Experience
Telefonica Global Solutions November 2013 - Present
Telefonica Global Solutions September 2012 - November 2013
Alisys Software October 2011 - July 2012
Orange Spain November 2008 - October 2011
Orange Spain November 2008 - April 2010
Telefonica I+D March 2007 - November 2008
Colegio oficial de registradores de la propiedad y mercantiles de España February 2006 - March 2007
Indra July 2005 - February 2006
Ferrovial February 2005 - July 2005
Skills
MPLS, Consultancy, ITIL, VoIP, Pre-sales, Problem Solving, IT Service Management, IT Management, Team Building, Business Intelligence, Negotiation, Call Centers, Service Management, Customer Service, Business Strategy, IP, Mobile, Account Management, Call Center, Coordination, Customer Relations, PMP, Mobile Devices, IVR, Mobile Technology, Cisco, Data Center, Mobile Communications, Team Leadership, GSM, Planning, Wireless, Customer Experience, Project Management, Teamwork, Telecommunications, Six Sigma, SIP, Telco, Cloud Computing, Management, Product Management, Team Management, Business Analysis, Project Planning, Managed Services, Analysis