Francisco Jose Gonzalez Alvarez
Barcelona Area, Spain
Service Delivery Manager / Critical Situation Manager / Support Manager / ITIL / PRINCE2
Information Technology and Services
Education
Educational Centers of New Horizons, Barcelona Activa, Sun Microsystems, Clark M., NetMind, etc. 1984 — 2014
Formación en Competencias Interpersonales y de Empresa, (España y Francia - 620 horas lectivas)
Technical Centers of Comfia, Barcelona Activa, Sun Microsystems, StorageTek, Comparex, Winmat, etc. 1984 — 2014
Formación Técnica, (España, Inglaterra, Francia, Alemania y Japón - 2.307 horas lectivas)
UNCET 1976 — 1982
Técnico en Ingeniería Electrónica Industrial
Experience
COMPAREX 2015 - Present
AnyHelp International 2014 - 2015
Oracle 2010 - 2012
Sun Microsystems 2006 - 2010
StorageTek 2002 - 2006
Comparex 1990 - 2002
BASF 1984 - 1990
Skills
ITIL v3 Foundations..., Virtualización, Seguridad, Customer Experience, Gestión de servicios, Service Management, Change Management, Escalations Management, Cross-functional..., Biblioteca de..., Teamwork, Superior Client Service, Installation Management, Team Building, Prestación de servicios, Customer Satisfaction, Tecnologías de la..., PRINCE2, Soft Skills, Customer Support, Product Support, Customer Escalation..., Cambio organizacional, Gestión de servicios TI, Problem Management, Dirección y desarrollo..., Team Management, Liderazgo de equipos, Customer Service, Centro de datos, Special Situations, IT Service Management, VMware, Mission Critical, Preventive Maintenance, Customer Oriented, Computación en la nube, Service Delivery, Major Incident..., Virtual Teams, Situational Leadership