Madrid Area, Spain
Operations Assurance Manager MSIP at Ericsson
Telecommunications
Education
AWARDS 2014 — 2014
Ericsson ABCD Recognition Award, for my contribution towards a more efficient, effective and engaged Managed Services team
High Technical School
Higher Technical Degree in Telecommunications, Major in Telematics
CISCO SYSTEM
CISCO SYSTEM CERTIFICATION
COURSES GIVEN AT ERICSSON
COURSES TAKEN AT ERICSSON
LANGUAGE SKILLS
Experience
Ericsson June 2014 - Present
Ericsson October 2013 - June 2014
Ericsson November 2011 - October 2013
Ericsson June 2009 - November 2011
Ericsson September 2008 - June 2009
Ericsson September 2007 - September 2008
Ericsson June 2007 - September 2007
Ericsson April 2006 - June 2007
Vodafone October 2005 - April 2006
Telecinco January 2005 - October 2005
Skills
Integración, Redes informáticas, Service Level Agreements, Business Transformation, Customer Engagement, Stress Management, Network Architecture, Acuerdo de nivel de..., Process Optimization, Red central, IP, Escalations Management, SONET, Radio Networks, Telecommunications, Process Improvement, Change Management, Technical Support, Managed Services, Integration, Protocolos de Internet, Problem Management, Process Management, LTE, GPRS, Core Network, Customer Oriented, UMTS, Dispositivos móviles, Sistema universal de..., Customer Satisfaction, Telecomunicaciones, Customer Escalation..., Critical Incident..., Service Delivery..., Networking, Incident Management, Servicios administrados, GSM, 3G, Competitive Analysis, Sistema global para las..., Customer Experience, Key Performance..., Cambio organizacional, SLA, Gestión de incidentes, Event Management