Barcelona Area, Spain
EMEA Dialler Reporting Analyst at CITI
Telecommunications
Experience
Citi January 2013 - Present
Citi July 2012 - December 2012
Sitel 2003 - June 2012
Sitel 2003 - 2004
Drukkerij Roede 2000 - 2003
Skills
KPI Dashboards, Customer Satisfaction, MIS, Microsoft SQL Server, GoLive, Analysis, Technical Support, Performance Analysis, Offshoring, Customer Experience, Excel, Siebel, Vendor Management, Customer Service, Troubleshooting, Contact Centers, Process Improvement, QuarkXPress, Process Management, Performance Management, Six Sigma, Inbound Marketing, Outsourcing, Lean Sigma, Cognos, Management, Microsoft Excel, Data Analysis, Spanish, Sla, Leadership, Analytics, English, Access, Service Delivery, Performance Improvement, Quality Assurance, Adobe Streamline, Teamwork, Call Centers, MIS reporting, Performance Dashboards, BPO, Workforce Management, Team Leadership, Operations Management, Photoshop, Call Center, InDesign, Illustrator