Barcelona Area, Spain
Hospitality Service Senior Specialist at Costa Cruises
Leisure, Travel & Tourism
Education
Eserp Business School Barcelona 2010 — 2012
MBA
Escola Universitària de Turisme Euroalua Barcelona 2009 — 2010
International Master in Hotel Management and Tourism Accommodation
Saratov Socio- Economic Institute of Plekhanov Russian University of Economics, Saratov 2004 — 2009
Graduate in Translation and Interpretation of English and German languages
Experience
Costa Crociere 2015 - Present
Costa Crociere April 2015 - Present
Fundació Pere Tarrés August 2013 - May 2015
Equity Point Hostels January 2010 - July 2013
Skills
Public Relations, Sales Management, International, Russian, Benchmarking, Driving License, Multi Tasking, Review Pro, Front Office, Project Management, Market Research, Contract Negotiation, Public Address..., Spanish, Emotional Intelligence, Intercultural..., PowerPoint, Interpreting, Spanish-speaking, Proactive, E-Learning, ASSD, Catalan, Tourism, German, Stress Management, English, Protocol, Negotiation, Hotel Booking, Microsoft Office, Tour Operators, Linguistics, Social Media, Languages, Motivated, Microsoft Excel, Positive Team Player, capacidad de trabajar..., Claims Management, Economics, Customer Oriented, Translation, Public Speaking, BST, Customer Service, Marketing, CRM, MBA, Hospitality