Almere Stad Area, Netherlands
Head of Portfolio CRM, Customer Analytics and Contact Centre
Leisure, Travel & Tourism
Education
HEAO - Alkmaar 1989 — 1992
Bachelor of economics and Information, Economics and Information Technology
Experience
Thomas Cook Group July 2014 - Present
Thomas Cook Netherlands September 2010 - June 2014
Hogeschool Inholland May 2009 - August 2010
Reader's Digest 2002 - May 2009
Skills
ITIL, Outsourcing, Project Management, IT Management, CRM, Software Development, Strategy, Process Improvement, Testing, Operations Management, Analysis, Program Management, Business Intelligence, IT Strategy, Software Solution..., Business Transformation, Business Process, Requirements Analysis, Integration, Business Analysis, Functional Design, Business Process..., Project Portfolio..., Management Consulting, ICT, E-commerce, IT Service Management, Agile Project Management, Online Marketing, Leadership, Scrum, SQL, Change Management, Agile Methodologies, Product Management, Call Centers, Project Planning, Management