Amsterdam Area, Netherlands
Senior Service Manager (interim) at Axians
Information Technology and Services
Education
NCOI Business School 2012 — 2015
MBA, Master of Business Administration
Ultracomp 2008 — 2008
ITIL Expert, ITIL v3
Ordina 2006 — 2006
Prince2
CA 2005 — 2005
Certified Service Manager, ITIL v2
RSG Steenwijk 1988 — 1995
Atheneum
Experience
Axians July 2015 - Present
Efado November 2007 - Present
Gemeente Amsterdam January 2015 - June 2015
Gemeente Amsterdam April 2014 - June 2015
Vattenfall May 2013 - July 2013
Nexocial Services August 2012 - June 2013
ING August 2011 - January 2013
ING Insurance CRE June 2010 - July 2011
KPN Belgium February 2010 - April 2010
KPN November 2009 - February 2010
Skills
Disaster Recovery, Service Improvement, Purchasing, SLA, Security, IT Management, IT Outsourcing, Business Analysis, Shared Services, Transition Management, Incident Management, Service Management, Managed Services, Outsourcing, Business Alignment, Operations Management, Service Delivery, Budgeting, Contract Management, IT Operations, BiSL, Application Management, ISO 27001, IT Service Management, IT Governance, Process Improvement, Consultancy, Contract Negotiation, Customer Relations, PMI, Strategic Planning, Process Management, Problem Solving, People Management, Process Engineering, CMDB, Data Center, Team Building, Organizational Change, ISO 20000, Procurement, Vendor Management, CMMI, ICT, Negotiation, IT Strategy, ITIL, Change Management, Service Desk, Business Continuity