Rotterdam Area, Netherlands
Senior Servicemanager at KPN
Telecommunications
Education
MTS Christiaan Huygens Rotterdam 1984 — 1987
MTS Electronica
Experience
KPN January 2005 - Present
Getronics 2009 - October 2011
KPN April 2005 - December 2008
KPN January 2002 - March 2005
KPN January 2001 - January 2002
KPN January 1999 - January 2001
KPN Telecom January 1998 - January 1999
KPN August 1995 - January 1998
Nortel Networks 1993 - 1995
getronics 1990 - 1995
Skills
IT Strategy, ITIL, Pre-sales, Telephony, PBX, Process Improvement, IP, ITIL Certified, Service Improvement, Service Desk, Service Management, ITIL v3 Foundations..., Service Delivery, SLA, SIP, Avaya, Prince2, VoIP, Data Center, Program Management, Cisco Technologies, IT Service Management, CSI, Interim Management, Problem Management, Sla, Consultants, Telecommunications, Incident Management, IT Operations, ISDN, Unified Communications, ITIL v3, IVR, WAN, PRINCE2, Process Management, Outsourcing, Service Level Management, Continuous Improvement, Call Center, IT Outsourcing, Continual Service..., Cisco, ICT, Cloud Computing, ITIL v3 CSI, Managed Services, Change Management, IT Management