The Hague Area, Netherlands
Functional application manager at KPN | IVR/VRS| Office & Contactcenter telephony | Telecom | Service Coordinator|
Telecommunications
Experience
Functional application mgr. at KPN seeking new opportunity February 2013 - Present
T-Mobile Netherlands BV September 2008 - January 2013
Siemens January 2006 - August 2008
Hewlett-Packard August 2000 - August 2005
Hewlett-Packard August 1996 - August 2000
Electric Engineering August 1992 - August 1996
Skills
Meridian applications, Project Planning, Cisco Call Manager, Change Management, Siemens HiPath, functional application..., IP, Avaya IP Telephony, Wireless, Telecommunication..., Outsourcing, Telecommunications, Troubleshooting, VoIP, wallboard systems, Sla, unix fundamentals, Contact Centers, ITIL, IVR, Genesys universal..., Aspect, Cisco Technologies, IT Service Management, voice objects overview,..., aspect system management, Aspect ACD, Service Coordination, Vendor Management, CTI, Avaya, Integration, Call Center, Voice Applications..., Applications, symposium, Application Management..., Call Centers, Avaya Site..., Genesys Framework, Telephony, HP, Cisco ICM, Symon, Switches, ACD, Routing, Unix, Incident Management, Nortel Meridian