Eindhoven Area, Netherlands
Service Delivery Manager at Coöperatie DELA
Outsourcing/Offshoring
Education
ITIL Service Management - Service Delivery 2009 — 2009
ITIL Service Management - Service Support 2009 — 2009
IBM Project Managment 2007 — 2007
SAP FI certification 2001 — 2001
ITIL v2 Foundations
Experience
Coöperatie DELA January 2013 - Present
SRHW September 2009 - Present
IBM October 2003 - November 2009
ASML May 2008 - August 2009
Ericsson January 2003 - September 2003
Ericsson August 2001 - December 2002
Ericsson May 2001 - August 2001
Ericsson March 1998 - April 2001
Ericsson February 1996 - February 1998
CHV Veghel 1990 - 1990
Skills
Process Management, ERP, Incident Management, Service Delivery, Release Management, Business Intelligence, Management, Disaster Recovery, Virtualization, Project Implementation, Sla, Offshoring, Telecommunications, Problem Analysis, Governance, Solution Architecture, IT Operations, Project Portfolio..., Enterprise Architecture, Service Improvement, Process Improvement, ICT, IT Management, SAP, Change Management, Information Management, System Deployment, Consultancy, Integration, Service Desk, Business Process..., Availability Management, Business Analysis, SLA, Managed Services, Infrastructure, IT Service Management, IT Strategy, Business Process, Unix, Pre-sales, Data Center, PRINCE2, Service Management, CMDB, Problem Management, Outsourcing, IT Outsourcing, Configuration Management, SAP R/3