Rotterdam Area, Netherlands
Service Level Manager at Erasmus MC
Information Technology and Services
Education
Business Information Services Library (BiSL) 2013 — 2013
Information Technology
IT Project management 2007 — 2011
International Project Management Association (IPMA-D), Project Management, IPMA-D
IT Service Management 2007 — 2010
ITIL Expert, Certified IT Service Manager version 2 and 3
IT Contract Management 2007 — 2008
Bachelor Degree in Dutch Agriculture 1989 — 1994
Bachelor of Science (BSc), Dutch Agriculture
Katholieke Scholengemeenschap Etten-Leur 1983 — 1989
IT Management Group 2015 — 2015
Agile Scrum, Foundation
Experience
Erasmus MC January 2014 - Present
Vos ICT Service Management December 2010 - Present
Rijkswaterstaat August 2012 - January 2014
Nationale-Nederlanden September 2011 - August 2012
ING - OPS & IT January 2011 - September 2011
HP Enterprise Services January 2009 - December 2010
Robeco July 2005 - January 2009
Robeco November 2003 - July 2005
DPA Flex October 2000 - November 2003
Yacht ICT September 1997 - October 2000
Skills
IT Operations, Service Delivery..., Business Continuity, Management, IT Service Management, Service Improvement, Information Technology, Operations Management, Infrastructure, Service Management, Change Management, Business Alignment, Information Management, IT Outsourcing, Outsourcing, Connecting People, Data Center, Customer Satisfaction, ITIL, ISO 20000, Consultants, Problem Solving, ITIL Certified, Problem Management, PRINCE2, Project Management, Service Desk, Service Level Management, Customer Service, Vendor Management, CMDB, IT Management, Interim Management, IT Strategy, Data Migration, Configuration Management, Process Management, Citrix, Business Process, Disaster Recovery, Project Portfolio..., Application Lifecycle..., Governance, ICT, Sla, Key Performance..., Web Marketing, Service Delivery, Incident Management