Utrecht Area, Netherlands
Beschikbaar (Teamleider / Projectmedewerker / Coach / Klantcontactspecialist))
Management Consulting
Education
KPN 2005 — 2009
Various courses
ISBW 2004 — 2005
Leergang Midden Management
Midden Nederland 1996 — 1997
Internet Specialist
Abstede 1984 — 1988
Meao, commerciële richting
Maliebaan en Elout
Experience
Your company's name here? January 2011 - Present
Randstad Work Solutions December 2009 - November 2010
KPN July 2006 - November 2009
KPN Internet September 2004 - June 2006
Planet Media Group March 2003 - August 2004
Planet Media Group April 2000 - February 2003
Planet Media Group March 1998 - March 2000
Globalinx November 1997 - April 1998
Diverse uitzendbureaus November 1994 - November 1996
Hogeschool v/d Kunsten November 1993 - October 1994
Skills
Information Management, Team Management, Outsourcing, Incident Management, Call Centers, Management, Program Management, Training, Business Intelligence, Performance Management, ICT, Teamwork, Telecommunications, Dutch, TMAP, Operations Management, Management Development, Business Process..., Organizational..., Outplacement, Process Management, Interim Management, Contact Centers, Team Building, Process Improvement, Business Process, Sla, B2B, Account Management, CRM, Service Delivery, Service Management, Call Center, Workforce Management, Microsoft Office, Project Planning, Coaching, IT Service Management, Management Consulting, Business Strategy, ITIL, HR Consulting, Customer Experience, Change Management, Recruiting, Personal Development, Project Management, IT Management, Business Analysis, Quality Management