Rotterdam Area, Netherlands
IT Servicedesk/Helpdesk 1e/2e lijns
Information Technology and Services
Education
BBI transfer, Berlin 1991 — 1993
IT Merchant, Economics, Accounting, IT Technology, Cobol Programming
Carl-Friedrich-von-Weizsäcker-Gymnasium, Ratingen 1975 — 1983
Mittlere Reife, Duits, Engels
Experience
Sykes March 2012 - February 2013
HFG Heerema Zwijndrecht July 2010 - November 2010
Switchjobs April 1999 - November 2010
Hewlett-Packard March 2010 - June 2010
Hewlett-Packard August 2006 - February 2010
Hewlett-Packard January 2006 - July 2006
Hewlett-Packard April 1999 - December 2005
Teles Benelux B.V. June 1998 - March 1999
TELES AG March 1997 - May 1998
Andorra Computer 1996 - 1997
Skills
Problem Solving, System Deployment, Networking, Windows, Problem Analysis, Switches, HP, Customer Service, Data Center, Call Centers, Windows Server, Testing, Active Directory, Software Installation, Troubleshooting, IT Operations, HTML, Pre-sales, Virtualization, TCP/IP, Operating Systems, Software Documentation, Windows 7, VMware ESX, Analysis, Computer Hardware, VMware, Service Delivery, System Administration, Technical Support, ICT, Hardware, Service Desk, Servers, Laptops, Coaching, Incident Management, VPN, VoIP, XP, IT Service Management, Windows 8.1, Citrix, DNS, Firewalls, English, ITIL, Microsoft Office, Microsoft Exchange, Help Desk Support