Eindhoven Area, Netherlands
Designing Service
Management Consulting
Experience
Serve4impact May 2008 - Present
Open Universiteit Nederland March 2011 - Present
Unive VGZ IZA Trias April 2008 - February 2011
Zorgverzekeraar VGZ-IZA May 2005 - December 2007
Essent Retail May 2002 - April 2005
ABP March 2001 - December 2001
CMG May 1999 - February 2001
MEGA Limburg October 1987 - April 1999
APG 1984 - 1985
APG 1984 - 1985
Skills
Communication, Budgeting, ICT, Customer Experience, Social Media, Process Management, Customer Journey Mapping, Web 2.0, Business Management, Change Management, Project Implementation, Knowledge Transfer, Coaching, Operations Management, Front Office, Open Innovation, Organizational Change, Human Capital Management, Services Marketing, Performance Improvement, Internal Communications, People Management, Customer Service, Performance Management, Business Process..., Healthcare, Leadership, Customer Satisfaction, Channel Management, Organizational Design, Knowledge Management, Business Strategy, Service Design, Blogging, Innovation Management, Service Management, Service Improvement, Quality Management, Interaction Design, Process Improvement, Customer Relations, Call Center, Organizational..., Co-creation, Quality Assurance, CRM Integration, Management, Integrated..., Program Management, Entrepreneurship