Maastricht, Provincie Limburg, Netherlands
Technical Support Representative at Daimler AG
Information Technology and Services
Education
Bank Training Institute - Lisbon 1998 — 2004
Curso Regular Bancário
Portuguese Public School 1989 — 1992
10º Ano
German Public School 1982 — 1989
7. Schuljahr
Instituto Politécnico de Setúbal
Skills
PowerPoint, System Administration, Graphic Presentations, Software Documentation, ITIL, Portuguese, English, Mac OS, Technical Support, Incident Management, Security, Information Technology, SAP, Time Management, Service Desk, Software Installation, Service Delivery, Analysis, Microsoft Excel, Troubleshooting, Translation, Communication, Windows 7, CRM, Telecommunications, Problem Solving, IT Operations, Mobile Devices, Windows XP, Active Directory, Management, Access, Change Management, Project Management, Microsoft Office, Windows, Customer Service, Master Data, Infrastructure, iOS, Databases, Networking, German, Bloomberg, Operating Systems, Teamwork, Team Building, Training, Help Desk Support, Documentation