Helena Itzel van den Berg Mora
Amsterdam Area, Netherlands
Field Support Specialist at ACN Europe B.V.
Telecommunications
Education
Universidad Iberoamericana, Ciudad de México 2001 — 2008
Psychology
Experience
ACN January 2011 - January 2012
Nokia July 2010 - August 2010
Incusa August 2008 - March 2010
México Unido Contra la Delincuencia September 2007 - April 2008
Skills
Employee Relations, Data Entry, Team Leadership, Customer Experience, Event Management, Customer Satisfaction, Internal Communications, Team Building, Call Center, Microsoft Office, Team Management, Recruiting, Outlook, Employee Training, Time & Attendance, Perfectionist, Teamwork, Troubleshooting, Microsoft Excel, Customer Service, Process Improvement, Windows, Testing, Close Attention to..., Management, Social Media, Account Management, Leadership, Time Management, Training, Networking, Call Centers, Human Resources, Learning Quickly, Analysis, Customer Retention, Coaching, Social Networking, PowerPoint, Telecommunications