Amsterdam Area, Netherlands
Process Specialist Analysis and Sales at LG Electronics European Shared Service Center B.V.
Consumer Electronics
Education
Net Promoter Associate Certification 2010 — 2010
Net Promoter Program
NLP-Academie 2009 — 2010
NLP Practitioner
AMBI (I1, I2, B1, T1), PDI (Praktijkdiploma Informatica) 1989 — 1990
Information Technology
HBO Logistiek en Economie
Application Developer
ISBW Middle Management
MEAO (Business Administration)
Six Sigma Training - Certified Green belt
Experience
LG Electronics European Shared Service Center B.V. August 2012 - Present
Skills
Music Production, Survey Design, Ad Hoc Reporting, Root Cause Problem..., Dashboards, Relational Databases, Database Design, Organizational..., Photography, Six sigma, Photo-editing, Report Generation, NPS, Sharepoint, Audio Engineering, Query, Web Design, Net Promoter Score, Customer Relations, MS Office Automation, Data Analysis, Business Objects, Six Sigma, Consumer Electronics, Presentations, Cost Reduction, Touchpoint Analysis, NLP, Financial Reporting, Customer Service, Macro Programming, Business Process..., Customer Experience, Customer Loyalty, Keyboardist, Call Center, Project Management, Voice of the Customer, Service Excellence, Auditing, Customer Insight, Business Analysis, Sound Editing, Music Composition, KPI, Customer Satisfaction, Take-aways, Comment Categorisation, Social Media, Reviews