Maastricht Area, Netherlands
Teamleader ICMT Servicedesk at Zuyderland
Higher Education
Education
Fontys Hogeschool Sittard 1999 — 2000
Propaedeutics, Teacher training arts
Stella Maris College Meerssen 1993 — 1999
Atheneum
Basisschool Amby 1985 — 1993
Elementary school
E3 ICT
Bachelor of ICT
Experience
Zuyderland October 2015 - Present
GaiaZOO November 2012 - Present
Atrium Medisch Centrum / Zuyderland Medisch Centrum Heerlen March 2012 - October 2015
Maastricht University April 2008 - February 2012
Gemeente Gulpen-Wittem May 2005 - March 2008
Data4 Information Technology August 2000 - April 2005
Skills
Analysis, Novell, Word, Project Management, Active Directory, IT Service Management, Excel, Service Delivery, Configuration Management, Windows 7, Change Management, Customer Service, SAP, Incident Management, Communication, ICT, Contract Management, Windows Server, Problem Solving, Problem Management, XP, Teamwork, Groupwise, Service Level Agreements, Troubleshooting, ITIL, Operating Systems, PRINCE2, Windows, IT Management, Service Level Management, Microsoft Office, Interim Management, Citrix, Process Improvement, Problem Analysis, Service Management, Service Desk, ISM, Customer Relations, Process Management