Almere Stad Area, Netherlands
Service Delivery Manager IT and Telecom Specialist, looking for a new challenge.
Information Technology and Services
Education
Pieter nieuwland college 1984 — 1985
UWV Succesvol naar werk
UWV Succesvol naar werk
Experience
.. January 2014 - Present
Royal Bank of Scotland plc (GIS EMEA Technology Services) November 2009 - December 2013
ABNAMRO December 2001 - November 2009
EDS Group June 2003 - December 2008
ABNAMRO BANK June 1991 - December 2001
De Factorij Factorbedrijf Algemene Bank Nederland. January 1990 - June 1991
De Factorij Factor van de Algemene Bank Nederland January 1987 - January 1990
Militairy service June 1985 - August 1986
Skills
Business English, Incident Management, IT Infrastructure..., Banking, Service Level Agreements, Financial Services, Avaya Site..., VoIP, ACD, Project Management, ITIL, Asset Management, Microsoft Office, Call Center, Service Management, Trader voice, Managed Services, TCP/IP protocols, IS3000 NEC-Philips..., Proteus, Risk Management, Call Centers, Project Portfolio..., SQL, PRINCE2, Windowx XP/Vista and 7, IT Service Management, Voice design, IT Outsourcing, NICE Call Recording, Team Building, Change Management, IT Audit, Data Center, Football Referee, Telecommunications, Business Continuity, Service Delivery, User Acceptance Testing, Avaya Communication..., Outsourcing, Asset Managment, Prince 2 Foundation, Speakerbus, Project Delivery, Project Planning, Security, Process Management, Meridian Max, Unified Communications