Amsterdam Area, Netherlands
Independent Consultant / Interim (Project) Manager at Customer Service Best Practices
Management Consulting
Education
University of Amsterdam, The Netherlands 1985 — 1990
Master's degree, Social Geography
St.Vitus College, Bussum, The Netherlands 1972 — 1980
VWO
Experience
Customer Service Best Practices 2015 - Present
Activision, Inc. January 2013 - July 2015
Activision, Inc. June 2010 - December 2012
Hewlett Packard July 2006 - October 2009
Hewlett Packard November 2002 - June 2006
Hewlett-Packard July 1997 - October 2002
Hewlett-Packard September 1995 - June 1997
Skills
Managerial Experience, Leadership, IT Service Management, Business Strategy, Product Development, Business Process..., Change Management, Project Management, HP, Strategic Planning, Technical Support, Pre-sales, Management, Service Delivery, Channel, Call Center, Customer Service, Six Sigma, Call Centers, Team Leadership, Cross-functional Team..., Business Planning, Teamwork, Business Process, Project Planning, Troubleshooting, Strategy, Product Management, CRM, Process Improvement, Business Analysis, Team Building, Training, Analysis, Account Management, Budgets, Service Management, B2B, Team Management, Operations Management, Customer Satisfaction, Vendor Management, Outsourcing, Business Intelligence, Telecommunications, Program Management, Customer Experience, Negotiation, Management Consulting