Amsterdam Area, Netherlands
Agile & Lean transformation coaching & consultancy @ING
Banking
Education
Professional Coach - EQA Practitionar Level (NOBCO) 2014 — 2014
Agile Expert - Quint Wellington Redwood 2013 — 2014
Certified Scrum Product Owner 2013 — 2013
Professional Scrum Master I 2013 — 2013
Master Black Belt, Six Sigma Plus 2011 — 2011
Lean Masterclass 2009 — 2009
McKinsey Analytics & Problem Solving Bootcamp 2009 — 2009
Communicatie, Interactie en Managementvaardigheden, Van Harte & Lingsma 2008 — 2008
Lean6Sigma Blackbelt, Six Sigma Plus 2006 — 2007
Blackbelt
Nima B, SRM 2004 — 2005
Nima B, Marketing
Experience
ING January 2012 - Present
ING July 2011 - December 2011
ING 2011 - June 2011
KPN 2007 - 2010
KPN 2004 - 2006
KPN 2002 - 2004
KPN 2001 - 2002
KPN 1999 - 2001
KPN 1995 - 1999
Comvox 1993 - 1995
Skills
Back Office, People Management, Risk Mitigation, Change Management, Telecommunications, Outsourcing, DMAIC, ITIL, Six Sigma, Lean Manufacturing, Business Strategy, Customer Experience, ICT, Strategy Development, Lean Sigma, Project Portfolio..., Requirements Management, Consultancy, Process Improvement, Innovation Management, Business Management, Coaching, Business Analysis, Quality Management, Problem Solving, Service Management, Operations Management, IT Service Management, E-business, Supply Chain Management, Business Transformation, Marketing Management, New Business Development, Process Management, Kaizen, Performance Management, Customer Satisfaction, Product Management, Management Consulting, Balanced Scorecard, Business Process..., Sales Management, Operational Excellence, Call Center, Channel Management, Product Development, Program Management, Business Modeling, Organizational Change