Amsterdam Area, Netherlands
Information Technology and Services
Experience
IBM January 2014 - Present
IBM December 2012 - Present
Skills
Service Management, Service Improvement, Service Desk, Banking, ITIL, Vendor Management, Consulting, IT Management, SLA, Disaster Recovery, Management, Team Leadership, Service Delivery, IT Strategy, Transition Management, Change Management, Service Delivery..., Incident Management, Consultancy, Risk Management, Problem Solving, Governance, Sla, IT Outsourcing, Outsourcing, Solution Architecture, Project Portfolio..., Process Improvement, Problem Management, IT Operations, Program Management, Offshoring, Virtual Teams, Customer Relations, Contract Management, Release Management, Business Process, CRM, Customer Service, Consultants, Customer Satisfaction, Global Delivery, IT Service Management, Enterprise Architecture, Business Analysis, Account Management, Project Delivery, Process Management