Almere Stad Area, Netherlands
Service delivery manager at Royal Bank of Scotland
Information Technology and Services
Education
Technical high school Amsterdam 1978 — 1982
bachelor, Electonics
The Hague
Post graduate, Telecommunications
Experience
Royal Bank of Scotland May 2008 - Present
ABN AMRO Bank N.V. September 2004 - May 2008
ABN AMRO Bank N.V. January 1994 - September 2005
Skills
SLA, Offshoring, Disaster Recovery, Network Administration, Stakeholder Management, ITIL, Project Delivery, Service Delivery, PRINCE2, PMO, Business Continuity, Problem Management, Infrastructure, Governance, Management, Business Analysis, IT Strategy, Service Management, IT Service Management, Process Management, Service Delivery..., Service Desk, IT Transformation, Outsourcing, Sla, IT Management, IT Outsourcing, Project Portfolio..., Service Improvement, Data Center, Incident Management, IT Operations