Willy Hollander - de Wilde
Rotterdam Area, Netherlands
Quality Analyst at Teleperformance Benelux
Telecommunications
Education
Scholengemeenschap 1968 — 1974
Experience
Teleperformance Benelux September 2013 - Present
Teleperformance Netherlands August 2008 - Present
Koning en Hartman April 1976 - December 1984
Skills
Training, Customer Service, Operations Management, CRM, B2B, Windows, Project Planning, Teamwork, Performance Management, Business Process..., Personal Development, Troubleshooting, Sla, Telemarketing, ITIL, Call Center, Contact Center..., Organizational..., COPC, Quality Assurance, Business Analysis, Program Management, BPO, Quality Management, Workforce Management, Team Leadership, Process Improvement, Management, Customer Satisfaction, English, Coaching, Call Centers, Team Building, Team Management, Telecommunications, Interim Management, Contact Centers, Change Management, Recruiting, Contact Center..., Account Management, Inbound Marketing, Customer Experience, Dutch, Service Delivery, Management Consulting, Outsourcing, ICT, Process Management, French