Amsterdam Area, Netherlands
Quality & Training Manager at Convergys
Facilities Services
Education
Lycee Beaussier - La Seyne sur Mer 1989 — 1991
BTS, Marketing Management
Lycee Dumont d'Urville - Toulon 1987 — 1989
Baccalaureat, Commerce
Experience
Convergys March 2014 - Present
Stream Global Services March 1996 - March 2014
Dolce Hotels & Resorts February 1993 - October 1994
Skills
Technical Training, BPO, Process Improvement, Call Centers, Team Management, Quality System, Performance Management, Quality Assurance, Training Delivery, Instructor-led Training, Service Delivery, Business Process..., Contact Centers, Management, Operations Management, Training, Quality Management, Coaching, COPC Registered..., Customer Satisfaction, Leadership, Outsourcing, Soft Skills, Customer Experience, Operational Excellence, CRM, audit, Quality Auditing, Process Management, Call Center, Internal Audit