Hove, Brighton and Hove, United Kingdom
Customer Relations Manager at EDF Energy
Utilities
Education
Parktown Girls High - South Africa
Bachelor of Commerce (B.Com.), English, Afrikaans, Accountancy, Biology, Home Economics
Experience
EDF Energy October 2009 - Present
EDF Energy June 2007 - September 2009
Skills
Program Management, B2B, Management, Employee Training, Call Centers, Customer Acquisition, Training, Time Management, Project Management, Business Planning, Business Strategy, Talent Management, Energy Markets, Customer Experience, Budgets, Team Management, Organizational..., SAP, Process Improvement, Culture Change, Performance Management, Employee Engagement, Team Building, Project Planning, Business Process..., Recruiting, Communication Skills, Customer Retention, Customer Service, Business Analysis, Analysis, Electricity Markets, Building Relationships, Communication, Performance Improvement, Team Leadership, Customer Satisfaction, Behavioural Change, Leadership, Project Delivery, Business Process, Account Management, Customer Engagement, Stakeholder Engagement, Performance Appraisal, Change Management, Internal Communications, Cross-functional Team..., Sales, Coaching