Sheffield, United Kingdom
General Manager of Planning at Severn Trent Water
Utilities
Education
University of Ulster / Professional Planning Forum 2012 — 2013
Advanced Certificate, Contact Centre Planning & Management
Thomas Danby College 1993 — 1995
BTEC National, Leisure Management
Stocksbridge High School
Experience
Severn Trent Water November 2013 - Present
Severn Trent Water August 2013 - November 2013
UKAR formerly Bradford and Bngley Building Society November 2011 - August 2013
First Direct July 2011 - November 2011
First Direct November 2010 - July 2011
First Direct January 2008 - November 2010
First Direct July 2005 - January 2008
HSBC April 2004 - July 2005
HSBC January 2003 - April 2004
HSBC January 2001 - December 2002
Skills
Demand Forecasting, Customer Experience, Service Delivery, Resource Utilization, MS Project, Cost Control, PowerPoint, Call Centers, Process Improvement, Lotus Notes, Leadership, Relationship Management, Recruiting, Team Management, Workforce Management, Forecasting, Customer Service, Banking, Project Planning, Contact Centers, Business Transformation, Resource Management, Microsoft Excel, Analysis, ERP, Genesys, Business Analysis, Service Management, Management, People Management, Performance Management, Risk Management, Project Management, Team Leadership, Resource Efficiency, Data Analysis, Forecasting Models, Project Delivery, Incident Management, Strategic Planning, Aspect, Operations Management, Excel, Business Process..., Optimisation, Financial Planning, Strategic Financial..., Planning, Business Process, Business Development