Cheadle Hulme, Greater Manchester, United Kingdom
Sales Director, EMEA, BPO, Call Centres, Transformation.
Outsourcing/Offshoring
Education
ILM . Institute of Leadership and Management 2006 — 2008
Business Management Degree, Business Management, Change Management, Finance, People Management, Risk, Strategic Planning.
Beaufort , Dublin, Ireland. 1992 — 1999
7 A Levels, 5 A level and 2 AS level, English, Gaeilge, French, German, Business, Maths, Geography
Experience
Convergys November 2014 - Present
Capita March 2013 - September 2014
Lex Autolease September 2010 - March 2013
HSBC Vehicle Finance January 2006 - August 2010
RAC/Aviva plc August 2004 - January 2006
Skills
Key Account Management, B2B, Customer Experience, Process Improvement, Selling, Business Process, Business Development, Change Management, Financial Risk, Strategy, Recruiting, Relationship Management, Outsourcing, Coaching, Performance Management, Account Management, Customer Retention, Leadership, Risk, Sales Recruitment, Sales Process, Customer Service, CRM, New Business Development, Management, Profitability, Profit, Strategic Planning, Team Management, Sales