Portsmouth, United Kingdom
Contracts Manager at Thomas Sanderson
Logistics and Supply Chain
Education
AMT Certificate of Achievement 2014 — 2014
Completed, SharePoint 2013 Power User Course, Pass
Highbury College 2010 — 2011
Edexcel NVQ Level 3, Management, Pass
Royal Hospital School 2002 — 2004
High School, Edexcel Advanced Level General Studies, Religious Studies, B, C
Royal Hospital School 2002 — 2004
High School, AQA Advanced Level Business Studies, Physics, C, E
Royal Hospital School 1997 — 2002
High School, Edexcel GCSE English, English Literature, Mathematics, Biology, Chemistry, B, B, B, C, C
Royal Hospital School 1997 — 2002
High School, OCR GCSE Religious Studies, Physics, Geography, French, A, A, B, C
Royal Hospital School 1997 — 2002
High School, AQA GCSE Design and Technology, A*
Experience
Thomas Sanderson August 2015 - Present
Thomas Sanderson January 2013 - Present
City Link September 2012 - December 2012
Serco June 2009 - August 2012
Holland America Line September 2008 - May 2009
Nationwide Building Society January 2007 - August 2008
Nationwide Building Society August 2004 - December 2006
Skills
Financial Services, Call Centers, Iso 9000, Quality Management, Process Improvement, Data Entry, Customer Service, Benchmarking, Stakeholder Management, Contact Centers, Team Management, Customer Retention, Performance Management, Calibration, Account Management, Coaching, Outsourcing, Data Analysis, FSA, BPO, Customer Satisfaction, CRM, Recruiting, Human Resources, Service Delivery, Business Development, Team Building, Telemarketing, New Business Development, Communication Skills, Employee Engagement, Leadership, B2B, Complaint Management, Business Process..., Data Quality Control, Cross Selling, Sales, Change Management, Customer Service..., Savings, Cruise Lines, Training, Customer Experience, Project Management, Quality Assurance, Team Leadership, Banking, Sales Management, Management