Cleveland, United Kingdom
at
Higher Education
Education
Teesside University 2009 — 2012
PgDip Digital Technologies for Learning, E-Learning, Teaching Theory, Multimedia, Learning Technologies
Teesside University 2006 — 2008
PGCE, Education, Post Graduate Certificate, Teaching
Teesside University 2003 — 2005
BSc (Hons) Computer Studies, Computer Science, Database Programming, SQL, VBA, ColdFusion, CFML
New College Durham 1999 — 2002
HND Information Engineering, Computer Science, Systems Analysis, SSADM, CASE Tools, C++
tanfield comprehensive school 1982 — 1987
Experience
Teesside University June 2013 - Present
Teesside University February 2009 - May 2013
Newcastle University November 2007 - April 2009
Teesside University May 2001 - December 2007
DWP March 1990 - April 2001
Territorial Army February 1989 - July 1998
Skills
Lecturing, Professional..., ColdFusion, Pedagogy, IT Service Management, Incident Management, PRINCE2, KPI Reports, Policy Writing, Data Protection Act, Teamwork, Service Desk Management, Polycom Video..., Communication Skills, Video Editing, KPI implementation, Freedom of Information..., Windows Mobile Devices, Technical Training, Training Delivery, Management, MS Project, Microsoft Exchange, Training, ITIL v3 Foundations..., Remote Device Management, Critical Thinking, Metrics Reporting, ITIL, Backup Exec, ISO 20000, Oral & Written..., Interpersonal Skill, Customer Support, Windows 7, SCSM, Professional Mentoring, E-Learning, Camtasia, Technology Coaching, Instructional Technology, Problem Analysis, Mobile Device Management, Problem Management, Service Management, People management, Strategic Partnerships, Incident Handling, Technical Enablement, Windows Server