Basingstoke, Hampshire, United Kingdom
IT Service Desk Analyst at The AA
Information Technology and Services
Education
Queen Mary's College 2000 — 2002
AVCE, A-Levels, Information Technology, Media Studies, Art
Harriet Costello School 1995 — 2000
GSCEs
Experience
The AA March 2015 - Present
AECOM (URS) May 2013 - March 2015
Capita March 2013 - May 2013
CGI October 2007 - February 2013
Getronics April 2006 - October 2007
Oakview Kars August 2005 - March 2006
Ster Centry Cinema October 2002 - May 2005
Skills
Microsoft Office, Help Desk Support, Telephone Interviewing, Service Desk, XP, Windows 7, Citrix, Information Technology, Procedure Development, Telephone Manner, RTM, Instructional Manuals, Change Management, ISO 20000, Service Desk Management, Service Level Management, Customer Surveys, Quality Monitoring, HP Service Manager, Incident Handling, Positive Can-do Attitude, Telephone Skills, Positivity, Train Employees, Mentoring, Active Directory, Dameware, Service Delivery, Procedures Documentation, Troubleshooting, Customer Satisfaction, Customer Service, Team Mentoring, First Aid, Process-driven, Procedure Creation, Procedure Manuals, ITIL, Technical Support, Disaster Recovery, BMC Remedy, Touchpaper, Windows XP, IT Service Management, Incident Management