Manchester, United Kingdom
Premier Centre Coordinator at HSBC Bank Plc,.
Financial Services
Education
Dundee Institute of Technology 1980 — 1984
BA Honours Degree in Business Studies, Economics, Accounts, Business Development and Industrial Relations
Experience
HSBC Bank Plc,. June 2012 - Present
HSBC Bank UK January 2011 - June 2012
SEI UK August 2006 - June 2009
Skills
Software Documentation, Call Center, Customer Satisfaction, Sales Management, Service Management, Business Process Mapping, Management, Vendor Management, Analysis, Sla, Requirements Analysis, Project Delivery, Quality Assurance, Outsourcing, New Business Development, Business Intelligence, Stakeholder Management, Change Management, Customer Service, Resource Management, Training Delivery, IT Management, Business Analysis, PRINCE2, ITIL, Process Improvement, Cross-functional Team..., Retail Banking, Business Process..., Customer Experience, Project Management, Risk Management, Recruiting, Coaching, Banking, CRM, Team Leadership, Relationship Management, Team Management, Performance Management, Financial Services, Help Desk Support, Service Delivery, Training, Project Planning, Program Management, Incident Management, System Administration, IT Service Management