London, United Kingdom
NOC Operations Analyst – 24x7 Shift Lead
Information Technology and Services
Education
xpertise training Centre 2007 — 2007
ITIL Foundation Certificate in IT Service Management
Sir George Monoux College 1996 — 1999
GNVQ, Distinction
TOM HOOD SCOOL 1991 — 1996
General GCSE subjects
Self Study
MCSA - MS Server 2008 R2, Information Technology, TBC
Experience
Advanced 365 February 2012 - Present
Savills October 2011 - January 2012
Pret A Manger June 2008 - June 2010
Personal Enterpise June 2008 - June 2010
Sainsbury's February 2007 - June 2008
Marks and Spencer April 2005 - February 2007
Skills
IT Operations, ITIL Certified, Network Backup, Tivoli Access Manager, Windows Server, Scripting, Access Control..., Python, Managed Services, Veritas, Remote Desktop, Software Installation, Unix, VMware, HP SIM, Incident Management..., Ubuntu, Powershell, Technical Support, TCP/IP, Nimbus, Virtual Infrastructure..., Employee Training, •Citrix Metaframe,..., Hardware Installation, BMC Patrol, Problem Solving, ITIL Process..., Laptops, Microsoft Office, WhatsUp, IT Service Management, vSphere, Peregrine, Networking, IBM Tivoli Workload..., Linux, Microsoft Windows..., Operations Management, Service Desk, Project Management, RAID, Monitoring tools..., Batch monitoring, Batch Processing, Hardware Diagnostics, Change Management, SharePoint, SCOM, Server Administration