Brierley Hill, West Midlands, United Kingdom
Head of TeleSolutions & Sales Operations at Global Payments
Education Management
Education
Thorns College 1985 — 1988
Experience
Global Payments November 2012 - Present
Home Learning College April 2010 - June 2012
Fired Earth (AGA/Rangemaster Group) January 2008 - April 2010
Delice de France June 2006 - June 2007
DDC OS June 2005 - June 2006
Leads to Business September 2003 - June 2005
Corporate 4 U July 2002 - September 2003
Skills
Training Programme..., Direct Marketing, Sales Management, Sales, Team Leadership, Key Account Management, CRM, Customer Service, Strategic Planning, Outsourcing, Business Analysis, Project Management, Coaching, Marketing, Change Management, New Business Development, Leadership, Strategy, Call Center, Operations Management, Direct Sales, Retail, FMCG, Project Planning, Team Building, Workforce Management, Account Management, Budgets, Team Management, Marketing Strategy, Negotiation, Business Process..., Performance Management, Key Performance..., Customer Service..., Product Development, Customer Experience, Management, Customer Retention, Lead Generation, Business Strategy, Contact Centers, Stakeholder Management, Forecasting, Business Development, Telemarketing, Training, Recruiting, B2B, Business Planning