Bristol, United Kingdom
Senior Incident Manager
Information Technology and Services
Education
Hengrove School 1973 — 1978
GSCE's, English, Geography, History, Biology
Hengrove Comprehensive 1971 — 1977
Experience
EE March 2015 - Present
Capita March 2014 - March 2015
Capita February 2013 - February 2014
Ryzex February 2012 - December 2012
T-Systems August 2011 - January 2012
Capgemini June 2011 - July 2011
Capgemini (on behalf of WH Smith) March 2008 - July 2011
Capgemini July 2005 - July 2011
Capgemini July 2005 - March 2008
Capgemini October 2004 - July 2005
Skills
Change Management, Hiring, IT Outsourcing, IT Management, Risk Management, Account Management, Incident Management, Service Operations, Escalation, Financials, Problem Solving, Remote Infrastructure..., IT Service Management, Process Management, Service Delivery, Resource Management, ITIL, Coaching, Billing, Sla, Team Management, Service Improvement, Retail, Managed Services, Transitions, KPI, Business Continuity, Service Desk, Call Center, Team Building, Vendor Management, Project Delivery, Process Improvement, Offshoring, Administration, Outsourcing, Customer Service, Customer Relations, Strategic Planning, Negotiation, Service Management, SLA, People Management, IT Strategy, Budgeting, Operations Management, Customer Satisfaction, Team Leadership, Data Center, IT Operations